People, Not Ticket Queues
We pride ourselves on offering the best customer service in the industry, and it starts with access. Our account managers are directly available Monday through Friday from 7am to 6pm ET — you reach a person who knows your account, not a call tree. Outside those hours, we monitor our application and email continuously to ensure a timely response to any issue. When something needs attention, you will not be waiting on a queue to find out.
Free Training, Initial and Ongoing
Software is only as good as the people using it, so we train your team free of charge — at launch and for as long as you dispense. When you hire new staff, we train them. When you add a location, we train it. When a feature is unfamiliar or a workflow question comes up, we answer it — no matter how simple or complex the question. There is never a training invoice, so there is never a reason to let a knowledge gap linger.
Proactive, Not Just Responsive
Good support fixes problems; great support prevents them. Beyond resolving medication and software issues, our team makes proactive dispensing recommendations — flagging opportunities in your formulary, your stocking levels, and your workflow before you have to ask. Our team has one goal: make your dispensing program as successful as you want it to be.
One Team From Your First Day
Support does not begin after the sale. PharmaLink’s experienced sales, customer service, and compliance teams guide you through setup — equipment installation, formulary selection, staff training, and your state’s regulatory requirements — as part of our turnkey dispensing solution, with most practices live in as little as 3 business days. The people who help you launch are the same people who answer the phone in year five.
Compliance Questions, Answered
Dispensing rules vary by state and change over time, and “look it up yourself” is not support. Our compliance team helps you understand the requirements that apply to your practice, backed by our published resources on state dispensing regulations, PDMP reporting requirements, and medication labeling requirements.
Why Service Is a Feature
A dispensing program touches your providers, your front desk, your inventory, and your patients every day. When a question stalls a dispense, the cost is not abstract — it is a patient waiting at checkout. That is why we treat responsiveness as a core feature of the platform, not an add-on plan you pay extra for.
Talk to a Real Person
If you have any questions about how our program works, contact us or call us at 888-222-2671. A team member will get back to you promptly.