Mail order and home delivery work as a standalone program or as a natural complement to on-site dispensing. Offering mail order is an easy way to improve patient satisfaction and medication adherence while generating additional revenue — and because medications ship from our fulfillment network rather than your shelf, you can offer a far wider formulary without the inventory requirements of on-site dispensing.
Why practices offer mail order
- A wider formulary, zero inventory. Prescribe from a broad catalog without purchasing, storing, or managing stock. It is the fastest way to expand what your practice can offer.
- Patient convenience and adherence. Patients receive medications without a pharmacy trip. Ship to the patient’s home, or to your practice for pickup at their next visit. Including refills for chronic disease medications keeps patients on therapy between appointments.
- Additional revenue. As with on-site dispensing, you set medication prices to cover your cost and generate margin while still giving patients a cost-effective option.
A modern, fully online experience
PharmaLink’s mail order platform runs the entire workflow — from prescription to doorstep — in one system:
- Guided ePrescribing. A step-by-step ePrescribe composer walks the prescriber through patient, provider, and medication selection, with medication search that shows real-time pricing as you choose.
- Order tracking. Every shipment gets a tracking number, so your staff and your patients know where an order stands without calling anyone.
- Refills that run themselves. Patients can request refills online, or you can enable automatic refills that charge the patient’s saved card and send reminder notifications before each shipment — adherence without administrative effort.
- Online patient payment. Patients pay through a Stripe-powered online checkout, and your practice is the merchant of record — the payment relationship stays between you and your patient.
Who it works for
Mail order can be offered by virtually any provider with prescriptive authority. It is an ideal fit for telehealth practices that never see patients in person, for direct primary care and concierge practices that want to include medications in a membership, and for traditional practices that want to serve patients between visits or offer medications they prefer not to stock.
Many customers pair mail order with cash and carry dispensing: common acute medications are handed to the patient at the point of care, while maintenance medications and less common items ship to the patient’s home.
Simple to set up, simple to run
PharmaLink’s mail order program is easy to set up and operate with no additional staff. The process is fast, automated, and compliant, and once your application is complete your practice can be up and running in as little as 3 business days. We will help you decide which medications to offer, how to price them, and how to introduce the program to your patients.
Get started
Ready to offer home delivery to your patients? Contact us today to learn more or get started.